Shipping policy

Shipping Policy

Last updated: August 13, 2026

Charming Entrances carefully packages each order so that your handmade décor arrives ready to enjoy.

SHIPPING DESTINATIONS

We currently ship to addresses within the United States.

Shipping availability may vary by product and destination and will be displayed during checkout.

PROCESSING TIME

Most in-stock Charming Entrances products are prepared for shipment within 3–5 business days after the order is placed.

Because our products are handmade, processing times may occasionally be longer during holidays, seasonal launches, sales, or periods of unusually high order volume. If additional processing time is anticipated, we will make reasonable efforts to communicate that information.

Custom or specially prepared orders may require additional processing time, which will be communicated at the time of purchase.

Processing time refers to the time required to prepare your order for shipment and does not include carrier transit time.

SHIPPING COST

Charming Entrances may offer free standard domestic shipping on eligible products.

Any applicable shipping charges will be displayed at checkout before the order is submitted.

Promotional shipping offers may be subject to specific terms, exclusions, or minimum purchase requirements.

DELIVERY ESTIMATES

Shipping and delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

Once an order has been transferred to the carrier, delivery timing is controlled by the carrier.

Weather, holidays, carrier volume, service interruptions, incorrect addresses, and other circumstances outside our control may cause delays.

ORDER TRACKING

When tracking information is available, it will generally be provided to the email address associated with the order.

Please allow time for tracking information to become active after the carrier receives the package.

SHIPPING ADDRESS

Customers are responsible for providing an accurate and complete shipping address at checkout.

Please carefully review your address before submitting your order.

If an order is returned to Charming Entrances because of an incorrect or incomplete address, additional shipping charges may apply to reship the order.

LOST OR DELAYED PACKAGES

If tracking indicates that a package is delayed, please allow the carrier an opportunity to complete delivery.

If a package appears to be lost, please contact Charming Entrances so that we can assist in determining the appropriate next step.

Once an order has been transferred to the shipping carrier, Charming Entrances cannot guarantee the delivery date or location of the package.

DAMAGED PACKAGES

Please inspect your package when it arrives.

If your order arrives damaged, please contact us within 3 days of delivery and provide photographs of:

The damaged product
The outside of the shipping package
The shipping label
The internal packaging

This information helps us determine the best way to resolve the issue.

MULTIPLE ITEMS

If an order contains multiple products, items may occasionally ship separately depending on product availability, processing time, packaging requirements, or fulfillment considerations.

If items ship separately, you may receive separate tracking information.

HOLIDAY AND SEASONAL ORDERS

Charming Entrances offers seasonal décor, including holiday and special-event products.

During peak seasonal periods, processing and shipping times may be longer than normal.

Customers are encouraged to order well in advance of the date the décor is needed.

Charming Entrances cannot guarantee delivery by a specific holiday or event unless a specific delivery commitment has been expressly confirmed in writing.