Refund policy

Refund & Return Policy

Last updated: August 13, 2026

At Charming Entrances, we take great care in creating and packaging our handmade bows and decorative products. Because many of our products are handmade, seasonal, limited in quantity, or prepared specifically for an order, we have established the following Refund & Return Policy.

RETURNS

All sales are final unless a product arrives damaged, defective, or materially different from what was ordered.

Because our bows are handmade decorative products, we do not accept returns simply because a customer changes their mind, selects the wrong color or size, or decides that the product does not suit their intended space.

Please carefully review the product photographs, description, measurements, materials, and color information before placing your order.

If you are unsure whether a bow will work for your door, wreath, porch, basket, lantern, topiary, or other application, please contact us before ordering.

DAMAGED OR DEFECTIVE PRODUCTS

If your order arrives damaged or you believe the product has a manufacturing defect, please contact Charming Entrances within 3 days of delivery.

Please include:

Your order number
A description of the issue
Photographs of the product
Photographs of the shipping box and packaging
Any other information that may help us evaluate the issue

We will review the situation and, when appropriate, provide a replacement, repair, refund, or other appropriate resolution.

INCORRECT ITEMS

If you receive an item that is different from what you ordered, please contact us within 3 days of delivery.

We will work with you to correct the issue.

COLOR AND APPEARANCE

We make every reasonable effort to photograph and describe our products accurately.

However, colors may appear differently depending on lighting, photography, monitor settings, phone screens, and other devices.

Minor variations in color, texture, fullness, shape, or arrangement are normal characteristics of handmade products and generally do not constitute a defect.

HANDMADE VARIATIONS

Charming Entrances products are handmade.

As a result, individual products may have slight variations in:

Ribbon placement
Bow fullness
Shape
Loops
Tails
Texture
Pattern alignment
Finishing details

These variations are part of the handmade nature of our products.

CUSTOM OR SPECIAL ORDERS

Custom, personalized, or specially prepared products are final sale and are not eligible for return or cancellation once production has begun, except where the product arrives damaged, defective, or materially different from the agreed-upon order.

CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or production has begun.

Once an order has entered production, been customized, or been prepared for shipment, cancellation may no longer be possible.

REFUNDS

If a refund is approved, the refund will generally be issued to the original payment method.

The timing of the refund may depend on your payment provider or financial institution.

SHIPPING COSTS

Original shipping charges are generally non-refundable unless the return or refund is required because of an error on our part or applicable law requires otherwise.

If a product is determined to have been damaged, defective, or incorrectly shipped by Charming Entrances, we will determine the appropriate method for addressing return shipping costs.